The entrepreneur
that I chose is engaged primarily in a wholesale business with a
small retail market for their products.. The 20 percent of the
customers that contribute 80 percent of this entrepreneurs
income is from their wholesale customers.
Their primary customers are retail markets and
restaurants that have customers who consume the products that they
have to offer. Their customers unmet needs are finding the
not-so-common products that they have to offer. They find their
customers from telephone listings, merchant registries, advertising,
and word of mouth. Their customers demographics vary depending on the
product offered. They offer products appealing to low income
consumers up to specialty products for higher income consumers. Since
their consumer base is so diverse, their customers consume many forms
of media, including various forms of print media as well as
electronic forms of media. Some of their marketing process involves
the old fashioned method of contacting potential customers.
One retailer identified their customers as mostly
local residents. Their customers unmet needs is a desire to obtain
the products that they are offering that cannot be found elsewhere.
They find most of their customers from their business location on a
major street and through word of mouth. Another retailer markets to
customers looking products for a specific geographical region of the
world. Their customers unmet needs are in locating products that are
normally consumed in that specific geographic region of the world.
They find their customers from word of mouth and various advertising
methods. Their customers demographics vary from people that are from
that geographic region to customers just looking for products
associated with that region. Since their customers come from
different income and social levels, they consume different types of
media from print to electronic. A retailer serving one of the high
end products is marketing to a higher income consumer. Their
customers unmet needs are the desire to indulge in a higher quality
and unique product. They find their customers through more specific
marketing activities targeted toward their consumers. Their customers
demographics are higher income and educated. These customers consume
strategically placed print media and electronic media. This type of
customer is attracted to a high quality and unique product.
The entrepreneur does understand their customers'
problems. Since there is a big difference in their customers
demographics, some customers require more specific delivery times and
attention. These differences exist because of the range of the
demographics among their clients.
Gregory,
ReplyDeleteNice post. I have seen that many students are interviewing restaurant owners so I like how you took a different approach and decided to interview an owner of a wholesale business. I see that you didn't include customer interviews though. I'm wondering if this is because you don't have access to a camera though. I can tell that you got some good information from the entrepreneur, but interviewing customers is also a great way to receive the answers to these questions. Overall great work though!
Here is my post: http://shainaent3003.blogspot.com/2016/02/the-twenty-percent.html
Gregory,
ReplyDeleteWow, you really went into great detail on the customers needs and what you thought were their unmet needs, I assume this is because you didn't record them and wanted to put as much of their interview on paper. Gregory I would recommend stating the individuals that you are interviewing, I think it would help the reader follow along. Check my blog out..
http://keithjrsideas.blogspot.com/2016/02/the-twenty-percent.html
Gregory,
ReplyDeleteNice post! The only thing is I wish you expanded more with detail on the product(s) that this wholesale company is providing. It seems to me that the majority of the customers that support this business is local and from around the area. You did not include customer interviews or audio but I understand that this can be difficult sometimes. Overall I enjoyed how you went into great detail explaining the needs of the customers and such. Great job.
Here's a link to my blogpost about the 80/20 rule. I hope you enjoy!
http://jbasta.blogspot.com/2016/02/week-8-twenty-percent.html